The BDC Bottleneck is Killing Your Profits
High turnover, repetitive calls, and missed opportunities. Your BDC agents are drowning in "How much is an oil change?" while hot leads go to voicemail.
Annual savings per dealership with AI handling 50% of calls
Of inbound calls handled end-to-end by AI
Improved appointment show rates with SMS reminders
The BDC Staff Turnover Crisis
BDC positions have some of the highest turnover in the dealership. Repetitive calls, pressure to hit metrics, and limited career growth drive agents away.
AI handles the repetition—oil change pricing, service hours, recall checks— so your human agents can focus on high-value conversations that actually close deals.
One AI. Two Departments. Complete Coverage.
Tailored workflows for Fixed Ops and Variable Ops—because selling a car is different from booking an oil change.
Fixed Ops (Service)
High-volume, low-complexity calls
Recall Checks
"Is there a recall on my 2019 Camry?" AI checks VIN and schedules service.
Status Updates
"Is my car ready?" AI checks DMS and provides real-time status.
Oil Change Scheduling
Price quotes and instant booking without human involvement.
Maintenance Reminders
Proactive outbound calls for service milestones.
Variable Ops (Sales)
Lead qualification and appointment setting
Lead Qualification
AI gathers budget, timeline, and trade-in details before handoff.
Inventory Search
"Do you have a red RAV4?" AI checks live inventory and quotes availability.
Test Drive Booking
Schedule appointments directly with available salespeople.
Appointment Confirmations
SMS and voice reminders to maximize show rates.
The "Show Rate" Strategy
It's not just a voice call. Our AI sends SMS confirmations and reminders to ensure your appointments actually show up.
1. Voice Booking
AI books appointment via natural conversation
2. SMS Confirmation
Instant text with appointment details
3. Day-Before Reminder
Automated reminder with confirm/reschedule option
4. Customer Shows
Higher show rates = more revenue
Deep DMS Integration
We pull live appointment availability from your DMS, so you never double-book a service advisor.
CDK Global
Full integration with CDK Drive and Elead CRM.
- Service appointment booking
- Customer lookup
- Recall status check
Reynolds & Reynolds
Native ERA and Ignite integration.
- Real-time availability
- Service history access
- RO creation
Tekion
Modern cloud DMS integration.
- API-first architecture
- Real-time sync
- Inventory lookup