Eliminate After-Hours Burnout.
Automate L1 Triage.
The first AI Voice Agent natively integrated with ConnectWise and Autotask. Verify entitlements, create tickets, and dispatch only true emergencies.
The Hidden Cost of Your Help Desk
Your best Level 3 engineers shouldn't be waking up at 3 AM to reset a password. It kills morale and drives turnover.
Annual cost per fully burdened L1 technician
Equivalent savings with 25% efficiency gains
Average cost of SLA breaches and service failures
The On-Call Burnout Crisis
The "on-call" rotation is a primary driver of employee attrition. Level 2 and Level 3 engineers—whose time is most valuable—are frequently tasked with after-hours monitoring.
The disruption of sleep for trivial issues (password resets mislabeled as emergencies) leads to burnout. Replacing a skilled engineer is costly and disruptive. Our AI acts as a firewall, filtering noise and only escalating genuine P1 emergencies.
Not Just a Message Taker. A Fully Integrated Dispatcher.
Deep integration with your PSA means intelligent triage—not just ticket creation.
How It Works with ConnectWise
Caller Identification
AI queries PSA using inbound phone number to identify the contact and associated company.
Entitlement Check
Real-time SLA verification. Is this client on 24/7 support or strictly 8-5?
Ticket Categorization
Maps voice intent to your specific Service Boards, Priority, and Type/Subtype/Item.
Escalation Protocol
P1 issues trigger PagerDuty or direct notification to on-call engineer.
→ Incoming call: +1 (555) 123-4567
✓ Company identified: Acme Corp
✓ SLA Status: 24/7 Premium Support
⚠ Issue: "Server is down"
! Priority: P1 - Critical
→ Creating ticket #45892...
✓ Board: Infrastructure
✓ Escalating to on-call: Mike S.
✓ PagerDuty alert sent
Full Audit Trails
Every action is logged under a dedicated API Member for complete accountability and root cause analysis.
Transform Your Service Desk
Before AI
- ✗Engineers woken up for password resets
- ✗No SLA verification before escalation
- ✗Manual ticket creation and categorization
- ✗High turnover from on-call burnout
- ✗SLA breach risk on critical tickets
After AI
- ✓Only true P1 emergencies reach humans
- ✓Real-time entitlement verification
- ✓Auto-categorized tickets with full context
- ✓Happy engineers, reduced turnover
- ✓100% SLA compliance on acknowledgment
Calculate Your ROI
See how much you can save by automating L1 triage.
Sample 10-Person Service Desk
Deep PSA Integrations
Native integrations with the tools you already use—not surface-level webhooks.
ConnectWise PSA
Full API integration with Security Role configuration and API Member architecture.
- Company/Contact lookup
- SLA entitlement check
- Service Board routing
Datto Autotask
Native Autotask integration with full ticketing and routing capabilities.
- Account identification
- Contract verification
- Queue assignment
HaloPSA
Growing integration with HaloPSA for modern MSP operations.
- Client recognition
- Ticket creation
- Priority routing
Go Live in Under 30 Minutes
Simple setup. No complex configurations. No lengthy onboarding.
Generate API Keys
5 minutes to configure security role and create API member.
Map Service Boards
15 minutes to configure your triage logic and routing rules.
Forward Lines & Go Live
Point your after-hours lines to AI and start capturing calls.